WARRANTY
NineVelo aims to bring you high-level wheels at affordable prices and let you cycle with fun and passion, and we know good rides are backed up with excellent product support. The following is the warranty policy that covers your wheels should you have any unexpected issues.
2-YEAR WARRANTY
At 9Velo we are proud to have the BEST QUALITY CONTROL PROCESS IN THE INDUSTRY. We provide a limited 2-year warranty for original owners of the 9Velo product beginning from the date of receipt of your wheel. This warranty covers all manufacturing and workmanship defects for the duration of this period.
When a product is confirmed defective and still within the warranty coverage period, it will be replaced or repaired at no replacement or repair charge. The shipping costs of the wheels are borne by us in the case that the defects happen within 6 months after the date of your receipt; and in the event of defects happening beyond 6 months after the date of the receipt, the shipping fee is borne by the customer.
When a product is confirmed defective and still within the warranty coverage period, it will be replaced or repaired at no replacement or repair charge. The shipping costs of the wheels are borne by us in the case that the defects happen within 6 months after the date of your receipt; and in the event of defects happening beyond 6 months after the date of the receipt, the shipping fee is borne by the customer.
LIFETIME REPAIR SUPPORT
We provide lifetime warranty service with some extra charge based on the different cases.
EXCEPTIONS TO THE 2-YEAR WARRANTY
The above warranty, or any implied warranty, does not cover:
。Normal wear and tear on parts.
。Consumable components including spokes, nipples, brake pads and brake track.
。Damage while using non-approved brake pads or tires on your product.
。Not the original owner of the wheelset.
。Modifications of the product from its original condition.
。Malicious damage and inappropriate usage.
。Normal wear and tear on parts.
。Consumable components including spokes, nipples, brake pads and brake track.
。Damage while using non-approved brake pads or tires on your product.
。Not the original owner of the wheelset.
。Modifications of the product from its original condition.
。Malicious damage and inappropriate usage.
WARRANTY PROCEDURE
If you are the original owner of 9Velo wheels and suspect any defects or malfunctions, please
。Stop using and riding on it immediately.
。Contact 9Velo and provide proof of purchase and any necessary evidence about the defects or malfunctions for the assessment.
。We will reply to you and progress as soon as possible.
。Stop using and riding on it immediately.
。Contact 9Velo and provide proof of purchase and any necessary evidence about the defects or malfunctions for the assessment.
。We will reply to you and progress as soon as possible.
RETURN POLICY
Return policy for the non-quality-related issues:
。If there are no quality issues with the product, the customer is responsible for both the return shipping fee and any import tax incurred.
。Considering the high expense of international shipping, we kindly recommend that customers carefully review the product details and specifications before payment to avoid unnecessary returns.
Return policy for quality-related issues:
。In the event of quality problems, please refer to the warranty policy above.
。We are committed to providing excellent customer service and will address any quality-related issues promptly.
。If there are no quality issues with the product, the customer is responsible for both the return shipping fee and any import tax incurred.
。Considering the high expense of international shipping, we kindly recommend that customers carefully review the product details and specifications before payment to avoid unnecessary returns.
Return policy for quality-related issues:
。In the event of quality problems, please refer to the warranty policy above.
。We are committed to providing excellent customer service and will address any quality-related issues promptly.
CRASH REPLACEMENT PROGRAM
We understand that crash suffers, and being not supported even suffers more. If your 9Velo wheels are damaged as a result of a crash, 9Velo Crash Replacement Program is here to help you back to cycling smoothly.
All 9Velo wheelsets are covered with the lifetime crash replacement policy. This policy can be used to obtain a discounted replacement product if non-warranty damage occurs while riding your bike.
