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SHIPPING

When you place an order from our online shop, we understand that you want to receive your new wheels as soon as possible and ride on them. Thus, we make every effort to arrange our delivery for different regions, considering both delivery time and cost.
 
The delivery cost of bike wheels is high because of the big package size and the insurance on them. Please note these charged fees are still subsidized, the cost of delivery is greater than our charge to you.

Shipping costs and estimated shipping time will be advised at the basket/checkout based on your region and delivery type. 
 



FREE SHIPPING OPTION

 

We provide free shipping of wheelsets (except Carbon Spoke Series, which have extra big packages) for some regions. For regions where free options are unavailable, the shipping is supported via FedEx. If you want your wheels to arrive a bit faster, you can also choose to use FedEx delivery when checking out. 

 

LEAD TIME ESTIMATES
 
To provide you with the most up-to-date information, we also list our processing lead times. The following lead times apply only to the production process and do not include delivery time. The processing time before we ship wheels out varies depending on the inventory of your ordered product. Please pay attention that the custom wheels or special requirements take a longer lead time.
 
Product Status Approximate Lead Time Before Shipping
Wheels in inventory 3-5 working days
Wheels out of stock 10-14 working days
Custom wheels 12-20 working days

 



DELIVERY TIME


The following is the approximate delivery time from when you place the order.
 
*Please note that your delivery time would be affected in the condition that your product involves a customs process or there is bad weather, which is beyond the control of 9Velo and the responsible delivery courier.

On occasion, your order may be delivered by a different courier than you selected, which is usually to ship the order as quickly as possible.

 

Delivery Courier Approximate Delivery Time
EMS 8-22 working days
FedEx 3-5 working days
WXY 12-20 working days
XDB 12-20 working days

 

 

 
DELIVERY COST*


The delivery cost varies depending on your location and delivery type. Please refer to the following graphs to check them out. 

*The actual delivery cost may differ from the following graph because of the update of the delivery agent quotation. The actual shipping costs and options will be advised at the cart/checkout based on your region and delivery type.



The cost via EMS

Region Delivery Cost via EMS
Hong Kong SAR, China
Indonesia
Japan
South Korea
Macau SAR, China
Malaysia
Taiwan, China
Thailand
$0
$0 (Carbon Spoke Series)
United States
United Kingdom
Ireland
$0
$18 (Carbon Spoke Series)
Canada
Australia
New Zealand
$29
$48 (Carbon Spoke Series)
Argentina
Brazil
Chile
Colombia
India
Iraq
Israel
Philippines
Vietnam
Sri Lanka
Turkey
Venezuela
$145
$194 (Carbon Spoke Series)
 
Delivery Cost via FedEx
Region Delivery Cost via FedEx
Austria
Belgium
France
Germany
Ireland
Italy
Netherlands
New Zealand
Poland
Spain
Switzerland
United Kingdom
United States
$119
$177 (Carbon Spoke Series)
Aland Islands
Albania
Andorra
Belarus
Bosnia and Herzegovina
Brunei
Bulgaria
Faroe Islands
Gibraltar
Isle of Man
Jersey
Kosovo
Latvia
Liechtenstein
North Macedonia
Maldives
Malta
Moldova
Montenegro
Qatar
Russia
San Marino
Serbia
Svalbard and Jan Mayen
Syrian
Turkey
Vatican City
$169
$287 (Carbon Spoke Series)
Indonesia
Israel
Philippines
Saudi Arabia
Vietnam
United Arab Emirates
$79
$118 (Carbon Spoke Series)
Hong Kong SAR, China
Japan
South Korea
Macao SAR, China
Malaysia
Singapore
Taiwan, China
Thailand
$69
$127 (Carbon Spoke Series)
Australia
Canada
Cyprus
Czech Republic
Denmark
Estonia
Finland
Greece
Guernsey
Hungary
Iceland
Lithuania
Luxembourg
Monaco
Norway
Portugal
Romania
Slovakia
Slovenia
Sweden
Croatia
Ukraine
$139
$237 (Carbon Spoke Series)
Rest of World $269
$387 (Carbon Spoke Series)

 
Delivery Cost via WXY/XDB

Region Delivery Cost via WXY/XDB
Argentina
Brazil
Colombia
$155
$195 (Carbon Spoke Series)
Switzerland $138
$216 (Carbon Spoke Series)
United States $39
Austria
Belgium
Bulgaria
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Lithuania
Luxembourg
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Croatia
United Kingdom
$49

 


 
WHERE TO TRACK YOUR ORDER


After we dispatch your order, you can online track via the following websites by using your tracking number.

 

Delivery Agent Tracking Site
EMS https://www.ems.com.cn/english/
FedEx https://www.fedex.com/en-us/tracking
WXY http://wxy-express.com/
XDB https://www.xmxdb.com/en/track.asp


 

DUTIES
 

Customs/import duty may be charged. Please check with your local customs office for information on tax rates in your region. 

If the buyer refuses to pay these charges, the shipping and return fee will still be charged.